Errors & Fixes for the MARC Wizard

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Errors & Fixes for the MARC Wizard

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User ID/Serial number or password does not work

Unable to connect to the MARC Wizard servers

User ID/Serial number or password does not work
Symptom
After entering your user id/serial number and password, a message comes up saying "you have entered an invalid user id or password" or you simply do not know your user id/serial number and password.

Solution
Your user id/serial number and password can be found in the "Welcome to MARC Wizard" or the "Your MARC Wizard Subscription Has Been Updated" email we sent you. If you cannot locate this email or the information you have is not working for you, please contact Technical Support at support@mitinet.com or call 1-800-854-6272, #3 and we can provide you with that information.

Unable to connect to the MARC Wizard servers

Symptom
MARC Wizard cannot connect to our system. There is a problem with network connectivity.

Solution
Check your internet connection. If it is down, MARC Wizard won’t work, and you’ll have to try again later. You can check your internet connection by opening Internet Explorer and going to a web site that displays the current date and time, such as www.yahoo.com.

If you have to enter a user name and password when you open MARC Wizard or Internet Explorer, (i.e. Web Authentication), click here.

If you are having problems uploading records, click here.

If your network uses a Watchguard Firewall, click here.

If your Internet connection is working properly, open Internet Explorer, click Tools, click Options, click the Connections tab, and then click LAN settings at the bottom. Write down what you have set here and see below for solutions.
• If you have an Automatic Configuration Script, click here.
• If you don't have an automatic configuration script, write down your settings and contact technical support below.

If none of the above fixes works for you, please email our technical support department, or call our technical support (800-854-6272) for further assistance. Let us know that you’ve been to our web site and what you have tried.